You can shop directly on our website. Simply add your chosen items to the basket and proceed to checkout. You’ll receive an order confirmation email once your purchase is complete.

If your order has not yet shipped, please contact us as soon as possible at support@bolalondon.co.uk. or Phone: +44 7869 792158 

Once an order is dispatched, we are unable to make changes or cancellations.

All orders are shipped from our UK facility.

Standard delivery within the UK takes 2–4 business days. International delivery times vary depending on the destination. Tracking details will be provided once your order has shipped.

Yes, we offer free standard UK

You may request a return within 14 days of receiving your order, and then you have another 14 days to send the item back. Returned items must be unused, in their original condition, and include all packaging and tags. For full details, please see our Refund & Returns Policy.

Please email us at support@bolalondon.co.uk with your order number, reason for return, and photos if applicable. Our team will provide instructions and a return label (for UK orders).

Refunds are issued to your original payment method within 10 business days after we receive and inspect your return. Please allow additional time for your bank or card provider to process the funds.

Yes, exchanges are available for size, colour, or style changes, subject to stock availability. If your requested replacement is unavailable, we will issue a refund instead.

If your order arrives damaged, faulty, or incorrect, please contact us as soon as possible. We will arrange a replacement or a full refund, including return postage. Customers also have a 14-day right to reject faulty goods under UK law.

You can reach our support team by email at support@bolalondon.co.uk. or the Phone: +44 7869 792158 We aim to respond within 1 business day.